Privacy Policy

1. Introduction

At Treatss ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

• Personal Data: Name, email address, phone number, delivery address, and payment information provided during registration or checkout.
• Order Data: Your order history, preferences, saved items, and transaction details.
• Usage Data: Your interactions with the Service, including pages visited, features used, search queries, and browsing behavior.
• Location Data: With your permission, we collect precise or approximate location data to provide delivery services, suggest nearby restaurants, and improve service accuracy.
• Device Information: IP address, device type, operating system, browser type, unique device identifiers, and crash/diagnostic data.
• Communications: Messages, feedback, reviews, and support inquiries you submit through the Service.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including coordinating delivery through Treatss Delivery Partners or Vendor-managed delivery
• Provide customer support and respond to your requests and complaints
• Improve, personalize, and optimize your experience on the platform
• Send order confirmations, delivery updates, and transactional notifications
• Send promotional communications and offers (you may opt out at any time)
• Detect, investigate, and prevent fraud, abuse, or unauthorized access
• Analyze usage trends and conduct research to improve our services
• Comply with legal and regulatory obligations

4. Information Sharing

We may share your information with third parties as necessary to provide the Service:

• Restaurants and Vendors: Your name, delivery address, phone number, and order details are shared with Vendors to process and prepare your orders.
• Treatss Delivery Partners: Your name, delivery address, and phone number are shared with our delivery partners to deliver your orders. Treatss operates its own delivery network for the majority of orders.
• Vendor Delivery Staff: In cases where a Vendor handles its own delivery, relevant order and contact details are shared with the Vendor's delivery personnel.
• Payment Processors: Payment information is shared with third-party payment service providers to process transactions securely. Treatss does not store your full payment card details.
• Analytics and Service Providers: We may share anonymized or aggregated data with analytics providers and other service providers to improve the platform.
• Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of Treatss, our users, or the public.

Treatss does not sell your personal data to third parties. Any data shared is strictly for operational, service delivery, or legal purposes.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

7. Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Service.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements. You may also request account deletion directly through the app or by contacting us.
• Objection: Object to or request restriction of certain data processing activities.
• Portability: Request your data in a structured, commonly used, and machine-readable format where technically feasible.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within a reasonable timeframe.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by Treatss. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with a revised "Last Updated" date. Material changes may be communicated through the platform or via email. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your data is handled, please contact us at [email protected].